Tickets

Box Office

Phone: (315) 424-8200 or toll free (800) 724-3810
Fax: (315) 424-1131
In Person: Visit our Box Office located on the street level of the Mulroy Civic Center, 411 Montgomery Street, Syracuse.
Hours: Mon-Fri 10 a.m.-5 p.m. and Saturday, Noon to 5 p.m.

Will Call Window:
Open one hour prior to M&T Bank Pops Series concerts and Special Events and one and a half hours before Post-Standard Classics Series concerts.

Patron Information

Exchanges and Fees

  • Processing Fees
    • Subscription Package: $7 processing fee
    • Single Ticket (phone only): $3
    • Single Ticket (online only): $5
  • Exchange Fee
    • Subscriber Ticket: Exchange any of your series tickets for any other series concert – all year long, at no additional charge.*
    • Single Ticket: $3 exchange fee
    • Pick 3 Ticket: no exchanges

*some restrictions apply

Handicapped Accessibility
Accommodations for wheelchairs and handicapped persons are available in the theater. Space is limited for wheelchair seating on the orchestra level; please call the Box Office and to inform us of your needs. The theater has an elevator for patrons unable to use the stairs or escalators.

Listening System: For hearing impaired concert-goers, the theater is equipped with an infrared listening system. Headsets are available at no charge from theater management one hour before curtain time.

Group Sales
Groups of 10 or more are eligible for group discounts of 20% off single ticket prices. Call the SSO Box Office at (315) 424-8200 to order.